I am currently Team Lead on the Graphical RTS Support Team.  My responsibilities consist of coordinating the day-to-day activities of 5 team members; assigning support related tasks, ensuring 99.9% up-time of systems, developing on-call support procedures and ensuring Vantive/Problem Tickets are resolved within a 7-day turn-around.  Systems supported are Graphical Worklist (GWL), Expediting, Profile Maintenance, Graphical Order Create, Project & Tracking System (PATs), Central Order Data (COD), Centralized Customer, Service Provider Net (SPN), Vendor Provider Net (VPN) and ExpoNET.  Technologies supported are MVS COBOL, Webshpere MQ, Informix, Optio & Java/JRun.

My past responsibilities have consisted of Project Management,  Systems Architecting & Full Life Cycle Development, i.e. Centralized Customer, Y2K Compliancy, E-Commerce, Globalization, Call Center Support & Emerging Businesses (Home Depot Landscape Supply). Assisted in design & development of Java Servlet(s) which accept Customer/Order related data from Broadvision (Web Page) interfaced to the Informix Database via XML. Architected Customer Identification Systems/Tiered Pricing (via Point Of Sale & Special Services) utilizing customer assigned (bar-coded) KeyTags. Assisted with Centralizing Customer Data across 1500+ stores, utilizing RPC for real-time data retrieval from Informix, Java & COBOL. Travel as required (Quebec, New York, Dallas). Oversee team of 4 to 5 contractors, assigning support related programming tasks. Project Management - Email Capture, Customer Care Reporting, Call Center Activation.   J2EE, XML, Novera, JRun, TogetherJ (UML), JPadPro (IDE), RMI, ESQL, RPC, JDBC.

Consultant, Systems Engineer Bureau of Land Management, Littleton, Colorado

Designed and implemented a Property Disposal System utilized by BLM Departments around the country for handling Disposed Property. Written in Informix 4gl/New Era on the AIX/RS6000 platform, with Linux driven companion web page - utilizing HTML, FTP, CGI & Perl programming standards.

Supporting the Puerto Rico version of the UDS application. The UDS application is a Work Force Management System which utilizes the Informix Database on the AIX/RS6000 or HP/UX 9.0 for dynamically planning resource usage, work schedules, and dispatching the appropriate service personnel at peak/off peak times.

Maintaining Informix 4gl on the IBM AIX RS6000 platform. Lead Programmer in a number of Customer Service related development projects. Returned to Alert/ADT as a Consultant (Berger & Co.) during the winter of 1996 where I assisted in converting Alerts’ Informix DBMS to Sybase, ADT’s RDBMS of choice.

After almost 2 years as an Administrative Assistant to the Vice President of this Company - introducing numerous time-saving dBase III/IV Solutions, I was named FoxPro Administrator. Responsible for compiling and reporting servicing data obtained from our National Service Desk - I was supervisor to four Accounting/Data Entry Clerks, responsible for entering invoices into the FOXPRO database, performing basic accounting functions and resolving research concerns.

Colorado Computer School, Englewood, Colorado (Alert)

Associate Degree in Computer Science, October, 1989